Terms and Conditions

1. Bedroom Terms and Conditions

Terms and Conditions for the booking of an ensuite bedroom (“Accommodation”) at Farnham Castle, Castle Street, Farnham, Surrey, GU9 0AG (“Farnham Castle”)

“We” “Our” and “Us” refer to Farnham Castle Services Limited and “You” and “Your” refer to the person making the Accommodation booking, their co-occupants and invitees. “Event” refers to a wedding or other event taking place at Farnham Castle.

By placing a booking with Us, You agree to the following terms and conditions. If you have any questions about booking with us, please contact us before making a booking.

1. Accommodation is available to be booked following a confirmed booking of an Event at Farnham Castle and an Accommodation booking is only redeemable in conjunction with that Event.
2. The full payment for Accommodation must be made at the time of the Accommodation booking and is not transferable and is non-refundable.
3. An Accommodation booking is made only when We receive cleared funds from You.
4. At the time of check-in, We are obliged by law to require You to confirm Your identity and nationality.
5. If Your nationality is otherwise than UK, Republic of Ireland or the Commonwealth, we are also required by law to record the number and place of issue of Your passport/identity card and details of Your next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law. The information above will be required for each member of Your party aged 16 or over. We reserve the right to refuse entry to persons who cannot provide the information set out above. You must be at least 18 years old and present at time of check-in.
6. We reserve the right to change without notice any aspect of the Accommodation booking or breakfast in the event of any circumstances beyond Our control.
7. Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
8. You agree to receiving email updates, news and event details from Farnham Castle.
9. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
10. We cannot be held responsible for the loss, damage or theft of any vehicles or personal items, including any presents or associated items You bring to Farnham Castle or ask Us to handle.
11. Lost keys / fobs will incur a replacement charge per key / fob lost of £40.00.
12. All guests are requested to conduct themselves appropriately at all times and to comply with Our requests with regard to conduct and respect for Farnham Castle, Our employees and other guests and their health and safety. If Your behaviour is deemed to be inappropriate (including but not limited to drunk or disorderly) we may, at Our absolute discretion, refuse Accommodation or services or require You and members of your party to leave Farnham Castle and the Accommodation.
13. If You soil anything, We reserve the right and You hereby authorise Us to charge You for the cost of cleaning affected items (including but not limited to bedding, throws, carpets, cushions, furnishings etc.) including specialist cleaning (as necessary).
14. Within the buildings and Accommodation at Farnham Castle You must not:-
    1. Use naked flames
    2. Smoke any tobacco products including but not limited to cigarettes, pipes, e-cigarettes, e-liquids, vaping or cigars
    3. Temporarily or permanently attach or fix anything to the walls, floors or ceilings of Farnham Castle.
15. Farnham Castle is a smoke-free and vape-free venue. You may be charged a £100.00 refreshing fee if you or anyone else smokes any tobacco products including but not limited to cigarettes, pipes, e-cigarettes, e-liquids, vapes or cigars within the Accommodation. You will be charged an additional charge of £150, if a non-observance of Our smoking and vaping ban causes Our smoke detectors to be triggered
16. Smoke any tobacco products including but not limited to cigarettes, pipes, e-cigarettes, e-liquids, vaping or cigars
17. Temporarily or permanently attach or fix anything to the walls, floors or ceilings of Farnham Castle.
18. You must not:-
    1. Bring any alcoholic beverages to Farnham Castle
    2. Bring any illegal, offensive or dangerous material to Farnham Castle
    3. Bring dogs or any other pets to Farnham Castle. Guide dogs are permitted if notified to Us in advance.
19. We reserve the right and You hereby accept that We will charge You for the cost of loss, repair or making good of any damage or breakage in or to the Accommodation or caused by You to Farnham Castle during your stay or for any items that are missing from Your Accommodation when you leave.
20. Unless otherwise confirmed by Us, check-in time is from 15:00. Please note that some accommodation is in the main Castle building and other accommodation is in the grounds of Farnham Castle. Please leave Your luggage in Your car until you have checked in at the reception and established where your room is located.
21. Latest check-out time is 10:30. Should you fail to check out by this time You may be charged a ‘Late Leavers’ fee of £75 per hour or part thereof. All vehicles must be removed from Farnham Castle by 10:30 on the morning of check-out.
22. All children under the age of 16 must be accompanied by and supervised by an adult at all times.
23. Fold-out beds are strictly for the use of children 12 years old or under.
24. We do not provide bedding for cots.
25. We accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, war, acts of terrorism, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of government, pandemic or epidemic, fire, or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
26. Our total liability shall not exceed the value of the charges received by Us from the Accommodation booking.
27. We are required to keep a register of guests over the age of 16 who stay with us. These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 2018) and the GDPR (General Data Protection Regulation).
28. Our policy surrounding the personal details you provide as part of any booking or enquiry, including the privacy of those details are explained and set out in our Privacy Policy on our website.
29. You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
    

    2. General Terms and Conditions for Ticketed Events

    These terms and conditions together with the Event Details will constitute the entire agreement (“Agreement”) between Farnham Castle Services Limited and the Client, of whom each will be referred to as a ‘party’ and together the ‘parties’ in these terms and conditions.

    Definitions

    In this document the following words and expressions shall have the following meanings unless the context otherwise requires:

    “Charges”
    means the amount payable by the Client for the Event (the Ticket Price) plus any additional amounts as may be due from the Client as determined in accordance with these terms and conditions or as agreed between the parties from time to time;

    “Client”
    means jointly and severally the individual(s) as set out in the Event Details;

    “Company”
    means Farnham Castle Services Limited – Company Registration Number: 13748541;

    “Data Protection Legislation”
    means the UK Data Protection Legislation and any other European Union legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications);

    “Legal Requirements”
    shall mean laws, regulatory requirements, government order or any actions, recommendations, announcements or restrictions whether made by a government body, authority, public health organisation or other similar official body including the Public Health England;

    “VAT”
    means value added tax at the prevailing rate chargeable under the Value Added Tax Act 1994 and any similar replacement or additional tax;

    “Event”
    means the purpose for which the Client attends the Event Venue;

    “Event Date”
    means the date of the Event to be held at the Event Venue;

    “Event Venue”
    means the venue or rooms in use for the Event;

    1. Agreement
    1.1 This Agreement is made between the Company and the Client and will commence on the date that the Company confirms the Event Date to the Client having received the Client’s payment of Charges.

    2. Food and Beverage Choices
    2.1 The Company is the exclusive provider of the services.

    2.2 Where beverage services are sold on a consumption basis, the Client will be charged for all beverages consumed and/or opened. The Company reserves the right to charge the Client for all opened bottles as at the end of the Event, notwithstanding the fact that they may not have been consumed.

    2.3 The Client must inform the Company of all menu choices, wine and beverage choices and any other relevant or requested information, including but not limited to dietary requirements, at least 2 weeks before the Event Date, otherwise the Company cannot guarantee that the choices will be available (in which case the Company may offer an alternative to the Client).

    3. Guest Numbers

    The Client shall confirm the final number of guests (“Final Number”) who will be attending the Event at least two weeks before the Event Date. Charges will be calculated and payable based on whichever of the following is the greater: (i) the Anticipated Minimum Number of Guests; or (ii) the Final Number; or (iii) the actual number of guests that attend the Event.

    4 Financial Arrangements
    4.1 The Charges for the Event will be the Charges set out in communication (subject to any additional charges as agreed between the parties from time to time).

    4.2 All Charges are inclusive of VAT unless otherwise specified in communication between the parties.

    4.3 All payments are required in pounds Sterling.

    4.4 Payments will be due within 7 days of the date of the invoice(s).

    4.5 Time is of the essence for all payments due under the Agreement.

    4.6 The Company reserves the right to apply interest against any late payment of undisputed sums, at the statutory rate in accordance with the Late Payment of Commercial Debts Act 1998.

    4.7 All queries relating to amounts invoiced must be notified in writing to the Company within 7 days of the date of the invoice. The Client will pay the undisputed balance of the sum owed by the due date and the disputed elements on resolution of the query.

    4.8 The Client agrees to pay the Company on the date of departure for any food, beverage, or other service not specifically provided for in the event details including without limitation the extension of the event time, increased numbers attending, or service, as the case may be, which is made available in response to a request made by the Client or any representative authorised by the Client.

    4.9 Any additional charges incurred during the Event by a guest of the Client must be paid by such guest on the date of departure. In the event any balance is outstanding, the Client will be liable for such charges.

    4.10 All amounts due under this Agreement will be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

    4.11 If the Client fails to make payment of any Charges on the due date then without prejudice to any other rights or remedy available to the Company, the Company shall without liability to the Client be entitled to cancel the provision of the services and charge the Client for any charges outstanding and the cost of recovery thereof.

    5 Client Obligations
    5.1 The Client will, and procures that their guests will:

    a) comply with all applicable laws, licensing, health and safety laws and other regulations relating to the Event Venue, and all policies and regulations of the Company which are notified to the Client from time to time;

    b) act responsibly and in accordance with any Legal Requirements. The Company shall not be liable in any way for any illness or loss whatsoever arising from the Client’s failure to comply with this obligation. The Company reserves the right, in its absolute discretion and without penalty or liability, to deny entry to or eject from the Event Venue any person breaching such Legal Requirements;

    c) not bring any dangerous or hazardous items to the Event Venue and remove any such items promptly when requested to do so;

    d) not bring any food or drinks to the Event Venue. In the event food or drink is brought to the Event Venue a charge may be applied;

    e) not act in an improper or disorderly manner and comply with the Event Venue’s reasonable regulations and instructions, including any policies and procedures notified to you;

    f) will report all accidents and near-misses sustained at the Event Venue immediately to the management of the Event Venue;

    g) ensure that nothing is fixed to any of the Venue structures, the contents, or in the grounds of the Property;

    h) ensure that at the end of the Event, all rooms used are undamaged and are free of any items brought into the Event Venue for the Event. Any items not removed by 11am the following morning may be disposed of by the Company and any costs associated may be charged to the Client; and

    i) the Client shall indemnify the Company in full against and hold the Company harmless from all claims, costs, damages, liabilities, expenses (including but not limited to legal expenses) demands and judgements awarded against or incurred or paid by the Company as a result of or in connection with any and all acts or omissions of the Client, its guests or subcontractors including but not limited to acts or omissions at the Event and damage caused to the Event Venue by the Client or its guests.

    6 Company Reservations
    6.1 The Company reserves the right to exclude or eject any persons from the Event Venue who it reasonably considers to be behaving in a disorderly manner (including any person engaged by the Client to provide entertainment or perform other duties at the Event). The Client will be liable for any liability arising thereby and will indemnify the Company accordingly.

    6.2 The Company has a zero-tolerance policy towards drugs. Any Client or guest found to be using or under the influence of drugs will be asked to leave the Event Venue immediately and the police notified.

    6.3 The Company will not tolerate any inappropriate behaviour towards its staff members and reserves the right to exclude or eject from the Event Venue persons who it shall reasonably consider to be acting in such a manner.

    7 Cancellation by the Company

    The Company may cancel the provision of the Services to an Event and forthwith terminate this Agreement and the rights granted to the Client if:-

    (i) The Venue or part of the Venue has to be closed for reasons beyond the Company’s control; or

    (ii) The Client is in arrears with any payment due to the Company and/or relating to the Venue; or

    (iii) The Client is in breach of any of these terms and conditions and fails to rectify such breach within 7 days of written request so to do by the Company; or

    (iv) The Client becomes insolvent or enters into liquidation or receivership or is subject to any similar process or is unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986 or any statutory modification or re-enactment thereof; or

    (v) The Client (being an individual) is adjudicated bankrupt or dies.

    8 Cancellation
    8.1 The following cancellation charges shall apply where the Client cancels the Event.

    (i) All payments made are non-refundable, and for all cancellations, the cancellation fee is equivalent to the Charges due and paid

    8.2 For the avoidance of doubt, all cancellations must be submitted in writing (including by email) by the Client to the Company.

    8.3 The Company may cancel the Event and forthwith terminate this Agreement and the rights granted to the Client if the Event Venue has to be closed for reasons beyond the Company’s control. In such circumstances, the Company and the Client shall discuss whether and on what basis the Event can take place on an alternative date, and if the parties are unable to reach agreement, the Client will receive a full refund of all sums paid by the Client to the Company and the Company will have no further obligation to the Client.

    9 Liability
    9.1 Neither party limits its liability to the other for:
    (i) death or personal injury caused by its negligence, or that of its employees, agents or sub-contractors; or
    (ii) fraud by its employees; or
    (iii) breach of any obligation as to title implied by statute; or
    (iv) any other act, omission or liability which may not be limited under applicable law.

    9.2 Subject to clause 9.1, the Company does not accept liability for loss or damage to any object, equipment, furniture, stock or other property of any sort brought onto the Venue by the Client or their third-party supplier or hired by the Company on the Client’s behalf howsoever such loss or damage may occur. All such property will remain under the care and control of the Client and is entirely at the Client’s own risk.

    9.3 Subject to clause 9.1, the Company will have no liability to the Client for any indirect or consequential loss to the Client arising out of or in connection with this Agreement and the total aggregate liability of the Company under or in connection with this Agreement whether in contract or in tort, in negligence, under indemnity, for breach of statutory duty or otherwise, will not exceed the amount payable by the Client to the Company under this Agreement.

    9.4 Notwithstanding anything to the contrary in this Agreement, nothing in this Agreement will limit the Client’s liability for damage to property, including damage caused to the Event Venue by the Client or its guests.

    10 Force Majeure
    10.1 The Company will not be liable to the Client to the extent that it is unable to perform its obligations under this Agreement, or the Company’s performance of its obligations is delayed or hindered by reason of Force Majeure. In such circumstances the Company will endeavour to find a suitable alternative date for the Event to take place, if this is possible the Deposit and any additional payments made will be transferred against the new Event date. If no suitable alternative date can be found, then the Company and the Client shall discuss whether and on what basis the Event can continue to take place.

    11 Data Protection
    11.1 The Company will observe Data Protection Legislation and any subsequent amendments and revisions thereto in the provision of this Agreement.

    11.2 The Company will collect and process information relating to the Client in accordance with its privacy policy which is available on the Farnham Castle Website

    12 General
    12.1 The Client will not use the name “Farnham Castle Services Limited” without the prior written consent of the Company. The Client must seek permission in writing from the Company before using any Company logos, images or using the name “Farnham Castle” for anything other than the organisation of their Event.

    12.2 These terms and conditions and the Event Details constitute the entire agreement between the parties in respect to the subject matter hereof and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between the parties with respect hereto whether written or oral and whether express or implied. Each party acknowledges that in entering into this Agreement, it does not rely on and will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement.

    12.3 No variation to these terms and conditions will be effective unless agreed in writing and signed on behalf of the Company and the Client.

    12.4 All written notices must be signed and sent to the address of the parties stated in the Event Details, with a copy being provided to The General Manager in respect of notices to the Company. A notice will be deemed to have been received at the time of delivery if delivered personally at the time of signature of the courier’s delivery receipt if delivered by commercial courier, or 48 hours after it was posted if sent by pre-paid United Kingdom first post to an address in the United Kingdom.

    12.5 The Client may not assign, novate, transfer or sub-contract its rights and/or obligations under this Agreement without the prior written consent of the Company. The Company may assign, novate, transfer, sub-contract any or all of its rights and obligations under this Agreement. Any assignment will be notified to the Client as soon as is reasonably practicable after such assignment has taken place.

    12.6 If the expression the Client includes more than one person, those persons will be jointly and severally liable under these terms and conditions.

    12.7 The Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

    12.8 If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it will be deemed deleted. Any deletion of a provision or part-provision under this clause will not affect the validity and enforceability of the rest of the Agreement.

    12.9 This Agreement will be governed and construed in accordance with English Law and each party agrees to submit to the exclusive jurisdiction of the English Courts as regards any claim or matter (including non-contractual disputes or claims) arising out of or in connection with this Agreement or subject matter or formation.